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Post by bklynred on Dec 23, 2010 21:04:41 GMT -4
I'm waiting on an iPod auction on eBay. I have a feeling everyone has the same idea I do re: grabbing up old editions of the nano... we'll see what happens. I won't be surprised if someone suddenly outbids me by $100...
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captain
Landed Gentry
Posts: 905 
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Post by captain on Dec 23, 2010 22:24:27 GMT -4
I sold an item a couple weeks ago and the buyer had a message that they wanted it delivered between the 20th and 28th, so I held the package and sent it out with a target delivery of the 20th. I track the package and find out that USPS did indeed attempt to deliver it on the 20th, but I get a message from the buyer that their mailbox was full that day so USPS returned the package to sender. I can see from the tracking info that the item is on its way back to me, but who knows when it'll get here. The buyer seems to think I should just go ahead and resend the item back to her and eat the cost of re-shipping (because their mailbox being full is somehow my fault?) I would like to be firm and say I followed her instructions regarding delivery dates and I'm not accountable in this case, yet I suspect if I don't just eat the shipping cost the sender will leave negative feedback. I really hope this isn't a lose/lose case for me. My fiance's online portion of business was mostly fromEbay and he has become so frustrated with it lately that he's looking elsewhere for options. He hates this time of year because people have unrealistic expectations and has received 4 negative feedbacks this month, compared to 7 all year (out of thousands of transactions). Lax, I read him your post and he said to just take the negative feedback, if they leave it, but not pay for the shipping. It is not your fault that their mailbox was full, and you were being accomodating by mailing it during their requested time frame. He also mentioned that Ebay has been setting unrealistic shipping times and not giving them a choice. Ex: saying that something will be "expedited" is automatically added to the listing by Ebay, but not how things are in the real world. |
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Post by LAX on Dec 24, 2010 0:20:55 GMT -4
Thank you captain. I think I am going to have to suck it up and take the negative. There goes 10 years of an almost perfect record, but like you said, this isn't my fault and I shouldn't have to pay for a buyers mistake.
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Deleted
Posts: 0
Nov 28, 2024 7:06:04 GMT -4
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Post by Deleted on Dec 24, 2010 9:34:47 GMT -4
So far so good for me, but is it normal for a seller to send you an email constantly reminding you to leave a good feedback for them?
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Post by bklynred on Dec 24, 2010 11:06:40 GMT -4
Not constantly, no. I've usually gotten one or two, that's it. They can't force you to by harrassment.
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Deleted
Posts: 0
Nov 28, 2024 7:06:04 GMT -4
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Post by Deleted on Feb 5, 2011 22:20:19 GMT -4
I sold the same Barbie doll 3 times. The first buyer was from Belgium and balked at the shipping cost; the second buyer sent the doll back because the doll was too dark (Hmph). Hopefully the sale will stick this time! If she comes back to me, I'll just keep her.  |
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Post by ladyboy on Jul 4, 2011 22:10:24 GMT -4
My hubby bought me a vase as a gift, which arrived in pieces. (The idiot seller had one piece of bubble wrap in the box, and that's it. Then the box the vase was in - a store type box, not a shipping box - was wrapped in brown paper. No surprise it came in pieces!) According to the seller, I have to send it back to them at my expense in order for them to claim the insurance from the mail. WTF? Why do I have to pay for the shipping, and why do I have to wait for my money back? Anyone have any experience with paypal and their dispute resolution system? Part of me doesn't even think the vase was broken in transit - but that the seller shipped over a broken piece of shit in the first place. I can't imagine why anyone would wrap it like they did and expect it to get somewhere in one piece. Of course, I'm in the US and the seller is in the UK. Is there a way I can actually contact someone at Paypal to ask them what their policy is? I really don't want to wait god knows how long for their insurance claim. I want my money back now!
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gremlin45
Sloane Ranger
Posts: 2,136
Dec 9, 2008 19:29:13 GMT -4
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Post by gremlin45 on Jul 4, 2011 22:17:05 GMT -4
Ladyboy, put in a dispute with PayPal and see what they say. If you have to send the vase back, the seller should refund that shipping too, along with all the money you paid them.
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Post by LAX on Jul 5, 2011 0:13:54 GMT -4
I had a similar situation once, but my seller was from the US. I didn't have to send the item back to claim the insurance. I don't know how the post works in the UK, but I'd look into their policies. Start a Paypal dispute too, it doesn't hurt to have a 3rd party to help mediate the situation.
My seller seller sent a ceramic canister wrapped in a single layer of brown paper and tucked in a too large and too soft box. It was no wonder it arrived all smushed up and in broken to bits. When I contacted the seller she was "What? I wrapped it carefully." Some people are clueless about the kind of abuse packages go through when in transit.
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Post by ladyboy on Jul 6, 2011 18:21:11 GMT -4
I called paypal (I already had a dispute set up) and they told me they can't refund the return shipping, as they don't have that money - only what I've already spent. I can request it from the seller though. They also said escalate it to a claim so they can step in earlier - they said their policy is not that the seller has to get their money back from insurance first before I get refunded, so that's good news.
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