|
Post by bitca on Nov 25, 2007 2:57:08 GMT -4
With the $99 dollars (and over) free shipping they have going on at Lush.com, I decided today that my friends were going to have a very Lush Christmas. That and I need Snowcake. SNOWCAKE!
|
|
ang
Guest
Oct 7, 2024 22:32:00 GMT -4
|
Post by ang on Nov 25, 2007 7:01:29 GMT -4
God, we've sold out of Snowcake completely... its crazy. I cant smell anything but sunblock and plastic from it.
Luckily I looove Bob Soap, and Im stocking up on that for myself for the year. And Im building a stash of Champagne Snow Showers jelly in my freezer to keep me going!
|
|
NappingAthena
Sloane Ranger
Posts: 2,104
Mar 6, 2005 18:35:49 GMT -4
|
Post by NappingAthena on Nov 25, 2007 13:03:50 GMT -4
God, we've sold out of Snowcake completely... its crazy. I cant smell anything but sunblock and plastic from it. I bought some Snowcake mail order, and while I like it ok, I don't get the hype. I'm not going to get it again, either, so that the people who do like it get more.
|
|
|
Post by WitchyPoo on Nov 25, 2007 14:05:55 GMT -4
When I wash my hair with Cynthia Stout and condition with Coolaulin it ends up smelling like pipe tobacco. I love it.
Most of the LUSH products are too candy/flowery/girly smelling so I have to dig to find something I like. For whatever reason I have yet to enjoy a good customer service experience at the store. The girls are either too busy with themselves or ten to give me very short answers as if they want to get back to whatever they were doing before.
The other day I stood in front of the jelly thingies, poking at them, looking very curious (I was, too. Those are funky.) for a few minutes and not one of the three girls there approached me. I was the only customer in the store. So, I just grabbed the two items I came in for and left. I also have never been offered a sample. I did ask for one once but got such a weird vibe off of the cashier I never asked again.
|
|
|
Post by chonies on Nov 25, 2007 14:15:31 GMT -4
I just bought the gold, frankincense and beer shower jelly and am SO EXCITED. And a black pearl bath bomb.
|
|
ang
Guest
Oct 7, 2024 22:32:00 GMT -4
|
Post by ang on Nov 25, 2007 15:59:35 GMT -4
Witchy, you'll get that. You can tell the staff who are passionate about the products, they want to show you/sample out EVERYTHING in the store to customers.
Chonies, I love GF&B. Crush it and shampoo your hair with it, and wash with Bob soap - its a great combo. And then follow with the Christmas massage bar as a moisturiser, they all have the same orange spice fragrance. Even though its the middle of summer here, it still smells all warm and snuggly.
|
|
|
Post by Brookie on Nov 25, 2007 19:17:22 GMT -4
Witchy - You ever get to the Detroit area, you visit our LUSH shop. I'll give you all the samples you can cart out of the store.
|
|
|
Post by WitchyPoo on Nov 25, 2007 20:14:58 GMT -4
Sampling is such an easy and cheap way to get repeat customers. I used to be a barista and we would give out samples of practically everything. I would make customers a full size beverage of something they were on the fence about. The cost is miniscule and even if they didn't buy something they sure would remember the service they received and tell a friend. Word of mouth is priceless.
I don't get why my local Lush location is so weird about it. There is a new store closer in location but more of a pain in the ass to get to so I can't speak for that one. The one time I went it was a Saturday afternoon soon after they opened and they were swamped.
|
|
sammybee
Landed Gentry
Posts: 599
Oct 15, 2006 11:20:45 GMT -4
|
Post by sammybee on Nov 26, 2007 11:16:41 GMT -4
They're weird about samples at the 3 Lush's near me. I hate that. I don't even shop in the stores anymore because the customer service is so lousy. My last few online orders have been problematic, too. Sigh.
Re: Snowcake, I HATED it last year, I thought it smelled like old play doh. But I had a soap emergency last February and ended up using it and loving it. This year I ordered 4 bars and it smells like Play Doh again. Maybe it will improve in a couple of months.
|
|
|
Post by Brookie on Nov 26, 2007 11:49:31 GMT -4
Well, I don't get why the shops near you would be so chintzy about samples, unless the manager has told them to cut back and don't give any out. When I wait on someone, I always give minimum of two. I often give a bathbomb that's seen better times or taken a swandive out of it's container - but I tell the customer about it and ask if they'd like to "adopt" it and give it a little luvin'. (Nobody says no, and we've already written the products off anyway.) And my manager knows I do it and has started calling me the "Sample Queen". I especially love giving the bombs to young children that come in because they just love getting something for free and they all love picking up and smelling the bathbombs anyway.
Our shop in Macy's is right next to the escalator to the third floor, so on "Black Friday" we handed out samples of handcream to everyone waiting to get on the escalator (the third floor has housewares and all the Christmas goodies on it). I wasn't in until the afternoon, but I know we handed out a LOT of samples to people. It's just the thing to do, especially since it's the holidays.
|
|